New agent

Identity

Persona

The system prompt: who the agent is, its tone, what it does and refuses.

Guardrails

WhatsApp bans general-purpose bots — every agent needs a scope it deflects away from.

Tools & knowledge

Declared for the contract; the tool engine executes these in a later milestone.

Channels & providers

WhatsApp numbers attach in Settings → WhatsApp; live-call STT/LLM/TTS run on the platform stack.

Voice (live calls)